2008 Place Survey Report
Background
As local authorities move towards a new “place-based” approach to delivering services and
monitoring performance, so too comes a new way of measuring customer satisfaction. The
onset of Comprehensive Area Assessment has signalled the end of the triennial BVPI user
satisfaction survey as we know it and in its place comes a new “Place Survey” which is to be
undertaken every two years.
Ipsos MORI North carried out the 2006 BVPI survey on behalf of Bradford Council and has
been commissioned again to undertake the 2008 Place survey.
The event is not currently available for consultation.